Digital Lifecycle Journey’s (DLJ) digital expertise makes us uniquely qualified to address the evolving expectations of today’s connected customers and partners, along with Cisco sellers. Using real-time connected data, machine learning, and automation; the team enables Cisco sellers and partners to deliver a powerful, personalized experience—throughout the entire customer lifecycle. DLJ is focused on providing customers with an immersive digital experience with Cisco. This, in turn, drives improvements in recurring revenue, cost savings and sales effectiveness for Cisco and its partners.
Who You Are
Identify, analyze, and interpret trends or patterns in complex data sets using statistical techniques and provide ongoing reports and dashboards
Collaborate with business and IT teams to understand the different persona specific-use cases, the related business insight, consolidate use cases across persona and drive a common approach towards solving multiple use cases
Partner and lead cross-functional teams to realize data relationships through proper threading
Define data privacy and protection processes required and implement systems and workflows that enforces security
Partner with Data Custodian/Stewards and other data management roles to ensure proper data operations improve quality, accessibility and value of consumed data
Partner with Ops and IT to develop CX-wide data and information architecture
Assess the effectiveness and accuracy of new data sources and data gathering techniques
They are seeking high-energy and qualified candidates who possess the following skills and experience
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. We Are Cisco
#WeAreCisco, where each person is unique, but they bring their talents to work as a team and make a difference. Here’s how they do it.
They embrace digital and help their customers implement change in their digital businesses. Some may think they’re “old” (30 years strong!) and only about hardware, but they’re also a software company. And a security company. An AI/Machine Learning company. They even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what they do – you can’t put them in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, they focus on the give and take. They give their best, they give their egos a break and they give of theirselves (because giving back is built into their DNA.) They take accountability, they take bold steps, and they take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
