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Senior Data Analyst – Twitter Service Tech 141 views

The Twitter Service organization provides meaningful and effective support and services to the Twitter community. They are on their way to becoming recognized as the best embodiment of a service-driven culture, placing customer needs at the center of operations as they actively listen and help. Their mission is to provide customer service so remarkable, it removes any barriers towards participating in the public conversation.

What You’ll Do

  • Conduct a forensic investigation and take action on suspicious accounts that violate their terms of service at scale, including but not limited to spam, abuse, identity, media, etc.
  • Identify new problems of policy violations on the platform and implement solutions at scale.
  • Conduct studies to accumulate intelligence on identified networks of spammy or abusive actors;
  • Rapidly build and launch auto-enforcement rules based on heuristics;
  • Build simple heuristic rules, advanced statistical models, or machine learning models, to identify opportunities in remediating accounts with spam and abuse activities
  • Maintain and improve an existing set of rules for automation and generating manual review queues;
  • Work with XFN partners, to communicate findings and investigate problems.

Who You Are

If this role sounds like a great match, you probably have

  • Multiple years of experience combating spam and abuse, conducting forensic analysis and investigations;
  • Strong experience working with SQL on large data sets;
  • Experience writing data pipelines with a programming language like R, Python and Go;
  • Experience using data visualization tools (e.g, Data Studio, Zeppelin) to share ongoing insights;
  • Strong communication skills to collaborate with other operations, engineering, and product teams.

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