As part of the Webex Business Insights team, you will own the performance, telemetry and renewal dashboards that drive their actionable insights into the business and use those insights to provide predictive risk analysis for upcoming renewals
Responsibilities
Work with complex, large data sets to provide analytic solutions that enable the business to be more data-driven
Predictive analysis support, including the definition, implementation and continuous validation of a customer health score
Work with customer success, product management and operations to understand the opportunities and business needs and to develop reports and visualizations in Tableau
Who You’ll Work With
You will be a core member of the Collaboration Business Insights team and work cross-functionally with Customer Success, Operations, Product Management, Finance, and Data & Analytics teams to guide decision making based on actionable data insights.
Who You Are
You are a highly motivated professional who is comfortable in ambiguous, fast-moving environments. You are a team player with the ability to drive value in coordination with multiple stakeholders. Additionally, you will have the ability to transform large data sets into digestible summaries and explain complex data concepts to a business audience.
Minimum Requirements
They embrace digital and help their customers implement change in their digital businesses. Some may think they’re “old” (30 years strong!) and only about hardware, but they’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. They even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what they do – you can’t put them in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, they focus on the give and take. They give their best, they give their egos a break and they give of ourselves (because giving back is built into their DNA.) They take accountability, they take bold steps, and they take the difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
